"Imo Celebrates World Consumer's Rights Day with Focus on AI in Customer Service"

"Imo Celebrates World Consumer's Rights Day with Focus on AI in Customer Service"

Imo, Nigeria - On March 15th, Imo celebrated World Consumer's Rights Day with fervor, hosting a series of enlightening events aimed at empowering citizens and promoting fair practices in the marketplace. Led by the Director General, Hon. Mrs. Obioma Okafor, the event highlighted the crucial role of Artificial Intelligence (AI) in customer service and its implications for consumer rights.

The day commenced with an insightful lecture by Dr. C. Amadi, Former Commissioner for Digital and E-economy in Imo state, emphasizing the paramount importance of understanding consumer rights in the digital age. Students engaged in a stimulating debate on AI's impact on consumer rights, while Dr. Henry Uzokwe provided further expertise on AI's role in customer service and consumer protection.

In an interview, Hon. Mrs. Obioma Okafor reassured citizens of the government's commitment to ensuring the quality of products sold, while also addressing grievances related to contraband and substandard products.

The event served as a platform to scrutinize the equity of employing AI in customer service, fostering a consumer-centric ethos in the digital age.

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